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Delivery technology to achieve efficiencies – a week in the life of Ben Chance.

Our Market Manager for Commissioned Services - Ben Chance, is highly experienced in working with Local Authority Adult Social Care Departments to deliver technology which achieves efficiencies whilst increasing quality. Last week, he embarked on a road/rail trip, which started off on Monday and has been documented by Ben in a series of mini blogs on Linkedin.

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Supporting better commissioning and transforming homecare quality in Ealing

As London’s 3rd largest Borough, Ealing are used to being at the forefront of innovation. Our Homecare Contracts Team have been quick to adopt technology designed to improve quality and safeguarding.

For several years, we have been using electronic call monitoring to gain real-time information about homecare delivered by our approved Providers. This provides us with data on quality indicators like reliability, continuity and timeliness which we know are important to those receiving care.

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